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Disputes & chargebacks agent

It manages transaction disputes end to end: intakes the claim, gathers evidence, applies the network rules, and processes provisional credit within policy.

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Disputes & chargebacks agent

Financial Services & Lending agent
What it doesAnswers, acts & moves money
Works withPayments · core
ChannelsApp, email
Grounded byyour dispute rules
Action levelFinancial
In practice

A resolution, start to finish.

No forms, no queue, no hold music — the agent understands, checks your data, and completes the task in the same conversation.

U
“I don’t recognise this $240 charge.”
W
On it — let me check that now.
◎ Intake & classify⚙ Open the dispute✓ Resolved
W
All done — you’re sorted. Anything else I can help with?
How it works

From first message to resolved.

The agent runs the full loop — understand, ground in your data, decide, act with the right approvals, then record and learn.

The agent Grounded retrieval Safety & approvals
1 · Trigger
The customer reaches out“I don’t recognise this $240 charge.”
▼
2 · Understand
Read intent & detailswhat’s being asked, and the specifics
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3 · Gather · in parallel
Intake & classifyreason code, evidence
Apply the rulesnetwork & policy
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4 · Decide
Apply your rulesIs provisional credit warranted, and is the case within auto-handling limits?
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5 · Safety check
Guardrails & approvalsensitive actions pause for a person; PII protected
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6 · Act
Open the disputewith evidence
Apply provisional creditwithin policy
Reply to the customerclear, grounded, resolved
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7 · Record & learn
Log & improvefull audit trail; better next time
Who does what

Automatic when it’s safe. A person when it matters.

The agent handles auto

  • Standard, well-evidenced disputes
  • Provisional credit within limits
  • Routine reason codes

Routed to a person human

  • High-value or complex disputes
  • Suspected first-party fraud
  • Write-offs above your limit
Data & actions

What it reads, and what it does.

Reads

data

Transaction history, evidence and dispute rules.

Does

action

Opens the dispute case and records the evidence.

Moves money

payment

Applies provisional credit within your policy limits.

Built-in guardrails

Safe by design.

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Regulatory timeframes tracked

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High-value cases reviewed by a person

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Full audit trail

More Financial Services & Lending agents

The rest of the Financial Services & Lending team.

See the disputes & chargebacks agent working on your data.

Book a short demo and watch it resolve a real Financial Services & Lending interaction, end to end.