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Servicing & account agent

It handles everyday account servicing — balances, statements, card freeze/replace, and payments — instantly, with approvals on anything sensitive.

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Servicing & account agent

Financial Services & Lending agent
What it doesAnswers, acts & moves money
Works withCore banking · cards
ChannelsApp, chat, voice
Grounded byyour servicing rules
Action levelFinancial
In practice

A resolution, start to finish.

No forms, no queue, no hold music — the agent understands, checks your data, and completes the task in the same conversation.

U
“I lost my card — please freeze it and send a replacement.”
W
On it — let me check that now.
◎ Verify the customer⚙ Take the action✓ Resolved
W
All done — you’re sorted. Anything else I can help with?
How it works

From first message to resolved.

The agent runs the full loop — understand, ground in your data, decide, act with the right approvals, then record and learn.

The agent Grounded retrieval Safety & approvals
1 · Trigger
The customer reaches out“I lost my card — please freeze it and send a replacement.”
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2 · Understand
Read intent & detailswhat’s being asked, and the specifics
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3 · Gather · in parallel
Verify the customeridentity & entitlements
Look up the accountstatus, cards, limits
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4 · Decide
Apply your rulesIs the action within self-service limits and verified, or does it need review?
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5 · Safety check
Guardrails & approvalsensitive actions pause for a person; PII protected
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6 · Act
Take the actionfreeze, replace, pay, transfer
Confirm & recordreceipt & audit
Reply to the customerclear, grounded, resolved
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7 · Record & learn
Log & improvefull audit trail; better next time
Who does what

Automatic when it’s safe. A person when it matters.

The agent handles auto

  • Balance, statement and card servicing
  • Freeze/replace on verified identity
  • Payments within limits

Routed to a person human

  • Transfers above your limit
  • Unverified or suspicious requests
  • Account-level changes
Data & actions

What it reads, and what it does.

Reads

data

Account status, card details, transactions and limits.

Does

action

Freezes/replaces cards and updates servicing requests.

Moves money

payment

Processes payments and transfers within your approval limits.

Built-in guardrails

Safe by design.

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Strong customer verification

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Sensitive actions pause for approval

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Cards and PII handled securely

More Financial Services & Lending agents

The rest of the Financial Services & Lending team.

See the servicing & account agent working on your data.

Book a short demo and watch it resolve a real Financial Services & Lending interaction, end to end.