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Wiztra use case

IT & HR helpdesk

Wiztra answers the everyday IT and HR questions your employees ask, access, devices, benefits, leave, policy, right inside chat, so your helpdesk handles fewer tickets and people stop waiting.

πŸ–₯️IT knowledge πŸ“˜HR handbook 🎁Benefits πŸ”Access & SSO WWiztra πŸ”“Access resetUnlockedβœ“ Password reset
Your sources & systems Access restored
Where the answers come from

Grounded in your own information, with sources shown.

Most internal tickets are repeat questions with documented answers. Wiztra surfaces them instantly from your IT runbooks and HR handbook, respecting each person's access, so staff self-serve and your team focuses on the hard stuff.

πŸ–₯️IT knowledge base

runbooks, how-tos, troubleshooting

πŸ“˜HR handbook

policies and procedures

🎁Benefits & payroll

plans, enrolment, pay info

πŸ”Access & identity

accounts, permissions, SSO

πŸ’ΌDevice & software catalog

what's available and how to request

πŸ—‚οΈOnboarding & guides

setup and team wikis

Every answer links back to the exact source it came from, and if the answer isn't in your content, Wiztra says so instead of guessing.

A grounded answer

Ask in plain language. Get a sourced answer.

No training, no special syntax. Anyone can ask the way they'd ask a colleague, and trust the reply, because the source is right there.

Q
How much annual leave do I have left, and how do I book it?
πŸ”Ž Searched your sources
W
You have 12 days of annual leave remaining this year. You can request it in the HR portal under Time Off, approvals usually come back within two working days.
πŸ“Ž Source: Leave Policy & HRIS
Frequently asked

What Wiztra resolves for IT & HR helpdesk.

Tap any request to watch Wiztra resolve it end to end β€” the answer plus the action it takes, confirmed live. (Answers are illustrative dummy data.)

Tap a request β€” Wiztra handles it live

W
Wiztragrounded, and takes action
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Related use cases

Other Wiztra use cases.

See it answer your it and hr helpdesk questions.

Book a demo and we'll connect a sample of your sources and answer real questions live, citations and all.