WiztraAIby Signity Solutions
How it works Book a demo
Home  /  Industries  /  E-commerce & Retail  /  Dispute & chargeback triage
E-commerce & Retail · agent

Dispute & chargeback triage

It handles chargebacks and disputes end to end: gathers the evidence, categorises the reason code, drafts and submits the response, and flags likely fraud.

See it in action → All E-commerce & Retail agents
🛒

Dispute & chargeback triage

E-commerce & Retail agent
What it doesAnswers, acts & moves money
Works withPayments · back-office
ChannelsEmail, back-office
Grounded byyour policies & evidence
Action levelFinancial
In practice

A resolution, start to finish.

No forms, no queue, no hold music — the agent understands, checks your data, and completes the task in the same conversation.

U
A chargeback notification arrives for a delivered order.
W
On it — let me check that now.
◎ Assemble evidence⚙ Compile & submit the response✓ Resolved
W
All done — you’re sorted. Anything else I can help with?
How it works

From first message to resolved.

The agent runs the full loop — understand, ground in your data, decide, act with the right approvals, then record and learn.

The agent Grounded retrieval Safety & approvals
1 · Trigger
The customer reaches outA chargeback notification arrives for a delivered order.
▼
2 · Understand
Read intent & detailswhat’s being asked, and the specifics
▼
3 · Gather · in parallel
Assemble evidenceorder, tracking, comms, policy
Classify the disputereason code & likelihood
▼
4 · Decide
Apply your rulesIs the dispute contestable, and does the evidence support a response or a write-off?
▼
5 · Safety check
Guardrails & approvalsensitive actions pause for a person; PII protected
▼
6 · Act
Compile & submit the responsewith evidence pack
Flag fraud & update recordsfor review
Reply to the customerclear, grounded, resolved
▼
7 · Record & learn
Log & improvefull audit trail; better next time
Who does what

Automatic when it’s safe. A person when it matters.

The agent handles auto

  • Standard, well-evidenced disputes
  • Assembling the evidence pack
  • Routine reason codes

Routed to a person human

  • High-value disputes
  • Ambiguous or fraud-flagged cases
  • Write-off decisions above your limit
Data & actions

What it reads, and what it does.

Reads

data

Order, delivery, communications and payment records.

Does

action

Compiles the evidence pack and updates the case status.

Moves money

payment

Submits the dispute response to the processor within deadlines.

Built-in guardrails

Safe by design.

🛡️

Deadlines tracked automatically

🔒

High-value cases routed to a person

🧾

Full, replayable audit trail

More E-commerce & Retail agents

The rest of the E-commerce & Retail team.

Order & WISMO agent

It answers “where is my order?” end to end.

Order system · carriersView agent →

Returns & refunds agent

It handles a return from the first message to the refund.

Order system · paymentsView agent →

Product discovery & recommendations

It shops for the customer.

Catalog · storefrontView agent →

Cart recovery agent

It notices hesitation and abandoned carts and follows up in the moment .

Storefront · marketingView agent →

Post-purchase & subscriptions

It looks after the customer after checkout.

Order system · billingView agent →

See the dispute & chargeback triage working on your data.

Book a short demo and watch it resolve a real E-commerce & Retail interaction, end to end.

Put this agent to work → See the platform