E-commerce & Retail
High volumes of orders, returns and product questions arrive across chat, email, voice and WhatsApp. Wiztra resolves them end to end, before customers have to chase, and turns support into a revenue channel.
High volumes of orders, returns and product questions arrive across chat, email, voice and WhatsApp. Wiztra resolves them end to end, before customers have to chase, and turns support into a revenue channel.
Each one resolves a whole interaction end to end. It stays grounded in your data, acts in your systems, and keeps approvals and a full audit trail.
Looks up the order, gives live tracking and ETAs, sends proactive delay updates, and updates delivery details.
How this agent works →Checks eligibility against policy, runs a fraud check, creates the RMA and label, and issues the refund (approval-gated).
How this agent works →Natural-language shopping, comparisons, best-offer surfacing, add-to-cart and matching upsells.
How this agent works →Detects hesitation and abandonment and follows up across chat, email and WhatsApp to win the sale back.
How this agent works →Reorders, swaps, pauses and cancels, and manages subscriptions and delivery windows.
How this agent works →Gathers evidence, categorises, and drafts and handles the dispute response; flags fraud.
How this agent works →Whole interactions resolved in seconds, not queued for an agent.
Automate the high-volume, repetitive work and free your team for the complex.
Consistent service on chat, voice, email and messaging, around the clock.
Grounded answers, approvals on sensitive actions, and a full audit trail.
Secure, two-way connections to your existing tools, so agents can look things up and get the work done, safely.
Shopify · commercetools · Magento
Manhattan · Fluent · Sterling
Blue Yonder · Körber
Stripe · Adyen · PayPal
FedEx · UPS · Onfleet · Bringg
Zendesk · Gorgias · Salesforce
Using something else? New connectors are added in days, and each one is marked read, write or financial, so approvals and logging happen automatically. How integrations work →
Card data tokenised; financial actions with extra approval.
Eligibility honours jurisdictional return windows.
Outreach respects consent and opt-out rules.
Book a short demo and we'll show you one of these agents resolving a real interaction from your business, end to end.