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Industry solution

E-commerce & Retail

High volumes of orders, returns and product questions arrive across chat, email, voice and WhatsApp. Wiztra resolves them end to end, before customers have to chase, and turns support into a revenue channel.

How a refunded interaction flows through Wiztra Customer “Where's my refund?” Wiztra agent understand · ground · act Order system grounded lookup Returns policy grounded lookup ✓ Refunded end to end, in seconds
Request Grounded lookup Resolved
The agents

Six agents for the interactions that matter most.

Each one resolves a whole interaction end to end. It stays grounded in your data, acts in your systems, and keeps approvals and a full audit trail.

What improves

Measurable outcomes, quickly.

💳

Faster resolution

Whole interactions resolved in seconds, not queued for an agent.

💰

Lower cost to serve

Automate the high-volume, repetitive work and free your team for the complex.

🕑

24/7, every channel

Consistent service on chat, voice, email and messaging, around the clock.

🛡️

Governed & auditable

Grounded answers, approvals on sensitive actions, and a full audit trail.

Integrations

Works with the systems you already run.

Secure, two-way connections to your existing tools, so agents can look things up and get the work done, safely.

Store platform

Shopify · commercetools · Magento

Order management

Manhattan · Fluent · Sterling

Inventory & warehouse

Blue Yonder · Körber

Payments

Stripe · Adyen · PayPal

Shipping & carriers

FedEx · UPS · Onfleet · Bringg

Helpdesk & CRM

Zendesk · Gorgias · Salesforce

Using something else? New connectors are added in days, and each one is marked read, write or financial, so approvals and logging happen automatically. How integrations work →

Compliance overlays

Compliance, enforced, not assisted.

🔒

Secure payments

Card data tokenised; financial actions with extra approval.

↩️

Consumer return-rights

Eligibility honours jurisdictional return windows.

📩

TCPA / CAN-SPAM

Outreach respects consent and opt-out rules.

See it working on your own interactions.

Book a short demo and we'll show you one of these agents resolving a real interaction from your business, end to end.