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E-commerce & Retail · agent

Post-purchase & subscriptions

It looks after the customer after checkout: reorders, swaps, pauses, cancels and manages subscriptions and delivery windows — so buyers stay and reorder.

See it in action → All E-commerce & Retail agents
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Post-purchase & subscriptions

E-commerce & Retail agent
What it doesAnswers & acts
Works withOrder system · billing
ChannelsChat, email, WhatsApp, app
Grounded byyour policies & plans
Action levelWrite
In practice

A resolution, start to finish.

No forms, no queue, no hold music — the agent understands, checks your data, and completes the task in the same conversation.

U
“Can I skip next month’s delivery and change my address?”
W
On it — let me check that now.
◎ Look up the subscription⚙ Make the change✓ Resolved
W
All done — you’re sorted. Anything else I can help with?
How it works

From first message to resolved.

The agent runs the full loop — understand, ground in your data, decide, act with the right approvals, then record and learn.

The agent Grounded retrieval Safety & approvals
1 · Trigger
The customer reaches out“Can I skip next month’s delivery and change my address?”
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2 · Understand
Read intent & detailswhat’s being asked, and the specifics
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3 · Gather · in parallel
Look up the subscriptionplan, next date, address
Check what’s allowedpause/swap/cancel rules
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4 · Decide
Apply your rulesIs the requested change within plan rules and cut-off windows?
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5 · Safety check
Guardrails & approvalsensitive actions pause for a person; PII protected
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6 · Act
Make the changepause, swap, skip or reschedule
Confirm & retainoffer alternatives before cancel
Reply to the customerclear, grounded, resolved
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7 · Record & learn
Log & improvefull audit trail; better next time
Who does what

Automatic when it’s safe. A person when it matters.

The agent handles auto

  • Skips, swaps and address changes
  • Reorders and plan questions
  • Pauses within your rules

Routed to a person human

  • Retention saves above your limit
  • Disputed charges
  • Bulk or corporate accounts
Data & actions

What it reads, and what it does.

Reads

data

Subscription plan, order history, and delivery schedule.

Does

action

Updates the plan, reschedules delivery, and processes reorders.

Moves money

payment

Adjusts billing and processes reorder charges within your limits.

Built-in guardrails

Safe by design.

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Cut-off windows enforced

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Retention offers capped by policy

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Every change confirmed and logged

More E-commerce & Retail agents

The rest of the E-commerce & Retail team.

Order & WISMO agent

It answers “where is my order?” end to end.

Order system · carriersView agent →

Returns & refunds agent

It handles a return from the first message to the refund.

Order system · paymentsView agent →

Product discovery & recommendations

It shops for the customer.

Catalog · storefrontView agent →

Cart recovery agent

It notices hesitation and abandoned carts and follows up in the moment .

Storefront · marketingView agent →

Dispute & chargeback triage

It handles chargebacks and disputes end to end.

Payments · back-officeView agent →

See the post-purchase & subscriptions working on your data.

Book a short demo and watch it resolve a real E-commerce & Retail interaction, end to end.

Put this agent to work → See the platform