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Claims (OS&D) agent

It handles over, short and damaged claims end to end: intake, documentation, liability assessment and settlement — clearing the backlog.

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Claims (OS&D) agent

Logistics & Supply Chain agent
What it doesAnswers, acts & moves money
Works withTMS · finance
ChannelsEmail, portal
Grounded byyour claims policy
Action levelFinancial
In practice

A resolution, start to finish.

No forms, no queue, no hold music — the agent understands, checks your data, and completes the task in the same conversation.

U
A consignee reports damaged freight on delivery.
W
On it — let me check that now.
◎ Intake the claim⚙ Document & decide✓ Resolved
W
All done — you’re sorted. Anything else I can help with?
How it works

From first message to resolved.

The agent runs the full loop — understand, ground in your data, decide, act with the right approvals, then record and learn.

The agent Grounded retrieval Safety & approvals
1 · Trigger
The customer reaches outA consignee reports damaged freight on delivery.
▼
2 · Understand
Read intent & detailswhat’s being asked, and the specifics
▼
3 · Gather · in parallel
Intake the claimphotos, PODs, weights
Assess liabilityagainst records & policy
▼
4 · Decide
Apply your rulesIs the claim valid and within auto-settlement limits?
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5 · Safety check
Guardrails & approvalsensitive actions pause for a person; PII protected
▼
6 · Act
Document & decideliability & value
Settle within limitsor route for review
Reply to the customerclear, grounded, resolved
▼
7 · Record & learn
Log & improvefull audit trail; better next time
Who does what

Automatic when it’s safe. A person when it matters.

The agent handles auto

  • Well-documented, in-limit claims
  • Intake and documentation
  • Standard liability calls

Routed to a person human

  • High-value claims
  • Contested liability
  • Anything above your settlement limit
Data & actions

What it reads, and what it does.

Reads

data

Claim evidence, delivery records, and policy.

Does

action

Documents the claim and records the liability decision.

Moves money

payment

Settles valid claims within your approval limits.

Built-in guardrails

Safe by design.

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Settlement limits enforced

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Contested claims reviewed

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Full audit trail

More Logistics & Supply Chain agents

The rest of the Logistics & Supply Chain team.

See the claims (os&d) agent working on your data.

Book a short demo and watch it resolve a real Logistics & Supply Chain interaction, end to end.