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Tracking & exceptions agent

It shares live status and ETAs, sends proactive delay alerts, automates the check-call, and reroutes on exceptions — before anyone has to phone in.

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Tracking & exceptions agent

Logistics & Supply Chain agent
What it doesAnswers & acts
Works withTMS · tracking
ChannelsChat, email, portal
Grounded byyour operations rules
Action levelWrite
In practice

A resolution, start to finish.

No forms, no queue, no hold music — the agent understands, checks your data, and completes the task in the same conversation.

U
“Where is load #88231 and will it make its slot?”
W
On it — let me check that now.
◎ Look up the shipment⚙ Share status & ETA✓ Resolved
W
All done — you’re sorted. Anything else I can help with?
How it works

From first message to resolved.

The agent runs the full loop — understand, ground in your data, decide, act with the right approvals, then record and learn.

The agent Grounded retrieval Safety & approvals
1 · Trigger
The customer reaches out“Where is load #88231 and will it make its slot?”
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2 · Understand
Read intent & detailswhat’s being asked, and the specifics
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3 · Gather · in parallel
Look up the shipmentstatus & live position
Detect exceptionsdelays & risks
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4 · Decide
Apply your rulesIs it on plan, at risk, or in exception — and what recovery is permitted?
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5 · Safety check
Guardrails & approvalsensitive actions pause for a person; PII protected
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6 · Act
Share status & ETAproactively
Recover on exceptionreroute or re-tender
Reply to the customerclear, grounded, resolved
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7 · Record & learn
Log & improvefull audit trail; better next time
Who does what

Automatic when it’s safe. A person when it matters.

The agent handles auto

  • Status, ETA and check-call automation
  • Proactive delay alerts
  • Policy-compliant reroutes

Routed to a person human

  • High-value or at-risk loads
  • Reroutes outside policy
  • Customer escalations
Data & actions

What it reads, and what it does.

Reads

data

Shipment status, tracking, and routing guide.

Does

action

Sends updates, and reroutes or re-tenders on exceptions.

Records

audit

Logs every step with a full, replayable audit trail — and improves with feedback.

Built-in guardrails

Safe by design.

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Recovery within your routing guide

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Exceptions escalated

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Every action logged

More Logistics & Supply Chain agents

The rest of the Logistics & Supply Chain team.

See the tracking & exceptions agent working on your data.

Book a short demo and watch it resolve a real Logistics & Supply Chain interaction, end to end.