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Driver & field support agent

A hands-free, voice-first, offline-capable helper for drivers and field crews — answering questions and logging updates while enforcing hours-of-service and safety rules.

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Driver & field support agent

Logistics & Supply Chain agent
What it doesAnswers & acts
Works withDriver app · ELD
ChannelsVoice, mobile
Grounded byyour safety & HOS rules
Action levelWrite
In practice

A resolution, start to finish.

No forms, no queue, no hold music — the agent understands, checks your data, and completes the task in the same conversation.

U
A driver asks, hands-free: “What’s my next stop and am I legal to run it?”
W
On it — let me check that now.
◎ Read the run & HOS⚙ Answer & guide✓ Resolved
W
All done — you’re sorted. Anything else I can help with?
How it works

From first message to resolved.

The agent runs the full loop — understand, ground in your data, decide, act with the right approvals, then record and learn.

The agent Grounded retrieval Safety & approvals
1 · Trigger
The customer reaches outA driver asks, hands-free: “What’s my next stop and am I legal to run it?”
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2 · Understand
Read intent & detailswhat’s being asked, and the specifics
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3 · Gather · in parallel
Read the run & HOSstops, hours, status
Check the rulesHOS & safety
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4 · Decide
Apply your rulesIs the action safe and compliant with hours-of-service?
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5 · Safety check
Guardrails & approvalsensitive actions pause for a person; PII protected
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6 · Act
Answer & guidenext stop, docs, POD
Log the updatestatus & exceptions
Reply to the customerclear, grounded, resolved
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7 · Record & learn
Log & improvefull audit trail; better next time
Who does what

Automatic when it’s safe. A person when it matters.

The agent handles auto

  • Route, stop and document questions
  • Status and POD capture
  • HOS-aware guidance

Routed to a person human

  • Safety incidents
  • HOS violations requiring dispatch
  • Anything outside the rules
Data & actions

What it reads, and what it does.

Reads

data

Run plan, HOS status, and safety rules.

Does

action

Captures status, PODs and exceptions.

Records

audit

Logs every step with a full, replayable audit trail — and improves with feedback.

Built-in guardrails

Safe by design.

🛡️

HOS & safety rules enforced

🔒

Works offline, syncs later

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Every update recorded

More Logistics & Supply Chain agents

The rest of the Logistics & Supply Chain team.

See the driver & field support agent working on your data.

Book a short demo and watch it resolve a real Logistics & Supply Chain interaction, end to end.