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Reverse-logistics agent

It coordinates returns and pickups across carriers and keeps every party updated — making reverse logistics as smooth as the outbound.

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Reverse-logistics agent

Logistics & Supply Chain agent
What it doesAnswers & acts
Works withTMS · carriers
ChannelsEmail, portal
Grounded byyour returns process
Action levelWrite
In practice

A resolution, start to finish.

No forms, no queue, no hold music — the agent understands, checks your data, and completes the task in the same conversation.

U
A return pickup needs arranging across two carriers.
W
On it — let me check that now.
◎ Read the return⚙ Arrange the pickup✓ Resolved
W
All done — you’re sorted. Anything else I can help with?
How it works

From first message to resolved.

The agent runs the full loop — understand, ground in your data, decide, act with the right approvals, then record and learn.

The agent Grounded retrieval Safety & approvals
1 · Trigger
The customer reaches outA return pickup needs arranging across two carriers.
▼
2 · Understand
Read intent & detailswhat’s being asked, and the specifics
▼
3 · Gather · in parallel
Read the returnitems, locations, carriers
Check pickup optionsavailability & cost
▼
4 · Decide
Apply your rulesWhich pickup and route best fit cost and service rules?
▼
5 · Safety check
Guardrails & approvalsensitive actions pause for a person; PII protected
▼
6 · Act
Arrange the pickupbook & label
Update all partiesstatus end to end
Reply to the customerclear, grounded, resolved
▼
7 · Record & learn
Log & improvefull audit trail; better next time
Who does what

Automatic when it’s safe. A person when it matters.

The agent handles auto

  • Standard return pickups
  • Carrier coordination
  • Status updates to all parties

Routed to a person human

  • High-value or hazardous returns
  • Cross-border complexity
  • Exceptions outside policy
Data & actions

What it reads, and what it does.

Reads

data

Return details, carrier options, and process rules.

Does

action

Books pickups, generates labels, and updates parties.

Records

audit

Logs every step with a full, replayable audit trail — and improves with feedback.

Built-in guardrails

Safe by design.

🛡️

Process rules enforced

🔒

Complex returns escalated

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Full audit trail

More Logistics & Supply Chain agents

The rest of the Logistics & Supply Chain team.

See the reverse-logistics agent working on your data.

Book a short demo and watch it resolve a real Logistics & Supply Chain interaction, end to end.