It looks up, changes and cancels bookings and applies fare and rate rules exactly — no more waiting on hold for a simple change.
No forms, no queue, no hold music — the agent understands, checks your data, and completes the task in the same conversation.
The agent runs the full loop — understand, ground in your data, decide, act with the right approvals, then record and learn.
Booking (PNR), fare rules, and availability.
Changes, cancels and reissues the booking.
Collects fare differences and change fees per the rules.
When plans break, it acts first.
It calculates refunds and passenger-rights compensation (EU261/DOT) to the rule, and pays out .
It handles points, redemptions, upgrades and tier questions, and surfaces relevant offers .
It reaches out before the trip with helpful, well-timed offers .
A 24/7 phone agent that answers every call in a natural voice, books and reschedules, and captures the lead .
Book a short demo and watch it resolve a real Travel & Hospitality interaction, end to end.