It handles points, redemptions, upgrades and tier questions, and surfaces relevant offers — turning service into ancillary revenue.
No forms, no queue, no hold music — the agent understands, checks your data, and completes the task in the same conversation.
The agent runs the full loop — understand, ground in your data, decide, act with the right approvals, then record and learn.
Member profile, points balance, tier and availability.
Processes redemptions and applies upgrades.
Handles any co-pay for upgrades within limits.
It looks up, changes and cancels bookings and applies fare and rate rules exactly .
When plans break, it acts first.
It calculates refunds and passenger-rights compensation (EU261/DOT) to the rule, and pays out .
It reaches out before the trip with helpful, well-timed offers .
A 24/7 phone agent that answers every call in a natural voice, books and reschedules, and captures the lead .
Book a short demo and watch it resolve a real Travel & Hospitality interaction, end to end.