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Travel & Hospitality · agent

Voice reception & booking

A 24/7 phone agent that answers every call in a natural voice, books and reschedules, and captures the lead — so no booking is ever missed.

See it in action → All Travel & Hospitality agents
✈️

Voice reception & booking

Travel & Hospitality agent
What it doesAnswers & acts
Works withTelephony · reservations
ChannelsVoice
Grounded byyour booking rules
Action levelWrite
In practice

A resolution, start to finish.

No forms, no queue, no hold music — the agent understands, checks your data, and completes the task in the same conversation.

U
An after-hours caller wants to make a reservation.
W
On it — let me check that now.
◎ Understand the request⚙ Book or reschedule✓ Resolved
W
All done — you’re sorted. Anything else I can help with?
How it works

From first message to resolved.

The agent runs the full loop — understand, ground in your data, decide, act with the right approvals, then record and learn.

The agent Grounded retrieval Safety & approvals
1 · Trigger
The customer reaches outAn after-hours caller wants to make a reservation.
▼
2 · Understand
Read intent & detailswhat’s being asked, and the specifics
▼
3 · Gather · in parallel
Understand the requestdates, party, preferences
Check availabilityand rules
▼
4 · Decide
Apply your rulesCan the booking be completed now, or does it need a person?
▼
5 · Safety check
Guardrails & approvalsensitive actions pause for a person; PII protected
▼
6 · Act
Book or rescheduleconfirm on the call
Capture & text detailsconfirmation
Reply to the customerclear, grounded, resolved
▼
7 · Record & learn
Log & improvefull audit trail; better next time
Who does what

Automatic when it’s safe. A person when it matters.

The agent handles auto

  • Standard bookings and changes
  • Availability and pricing questions
  • Confirmations by text

Routed to a person human

  • Complex or group bookings
  • Special requests outside policy
  • Escalations and complaints
Data & actions

What it reads, and what it does.

Reads

data

Availability, rates and booking rules.

Does

action

Creates and reschedules bookings and sends confirmations.

Moves money

payment

Takes deposits or payment where required.

Built-in guardrails

Safe by design.

🛡️

Warm transfer to a person on request

🔒

Sensitive actions confirmed

🧾

Every call logged & transcribed

More Travel & Hospitality agents

The rest of the Travel & Hospitality team.

Booking servicing agent

It looks up, changes and cancels bookings and applies fare and rate rules exactly .

Reservations · GDSView agent →

Disruption & IRROPS rebooking

When plans break, it acts first.

Reservations · flight dataView agent →

Refunds & compensation agent

It calculates refunds and passenger-rights compensation (EU261/DOT) to the rule, and pays out .

Reservations · paymentsView agent →

Loyalty & upgrades agent

It handles points, redemptions, upgrades and tier questions, and surfaces relevant offers .

Loyalty · CRMView agent →

Pre-trip concierge & upsell

It reaches out before the trip with helpful, well-timed offers .

CRM · bookingView agent →

See the voice reception & booking working on your data.

Book a short demo and watch it resolve a real Travel & Hospitality interaction, end to end.

Put this agent to work → See the platform