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Travel & Hospitality · agent

Disruption & IRROPS rebooking

When plans break, it acts first: works out the cause, rebooks travellers automatically on the best option, and keeps them informed end to end.

See it in action → All Travel & Hospitality agents
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Disruption & IRROPS rebooking

Travel & Hospitality agent
What it doesAnswers & acts
Works withReservations · flight data
ChannelsApp, SMS, voice
Grounded byyour rebooking policy
Action levelWrite
In practice

A resolution, start to finish.

No forms, no queue, no hold music — the agent understands, checks your data, and completes the task in the same conversation.

U
A flight is cancelled and travellers need rebooking.
W
On it — let me check that now.
◎ Detect the disruption⚙ Rebook automatically✓ Resolved
W
All done — you’re sorted. Anything else I can help with?
How it works

From first message to resolved.

The agent runs the full loop — understand, ground in your data, decide, act with the right approvals, then record and learn.

The agent Grounded retrieval Safety & approvals
1 · Trigger
The customer reaches outA flight is cancelled and travellers need rebooking.
▼
2 · Understand
Read intent & detailswhat’s being asked, and the specifics
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3 · Gather · in parallel
Detect the disruptioncause & affected PNRs
Find the best re-routeavailability & policy
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4 · Decide
Apply your rulesWhat is the best-permitted re-route, and who needs proactive rebooking now?
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5 · Safety check
Guardrails & approvalsensitive actions pause for a person; PII protected
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6 · Act
Rebook automaticallybest available option
Notify & supportupdates end to end
Reply to the customerclear, grounded, resolved
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7 · Record & learn
Log & improvefull audit trail; better next time
Who does what

Automatic when it’s safe. A person when it matters.

The agent handles auto

  • Standard IRROPS rebooking
  • Proactive notifications
  • Policy-compliant re-routes

Routed to a person human

  • High-value or complex itineraries
  • Exceptions outside policy
  • Duty-of-care escalations
Data & actions

What it reads, and what it does.

Reads

data

Affected bookings, live flight data, and availability.

Does

action

Rebooks travellers and issues updated itineraries.

Moves money

payment

Handles any fare adjustments within policy.

Built-in guardrails

Safe by design.

🛡️

Re-routes within your rules

🔒

Exceptions escalated

🧾

Full audit of every rebooking

More Travel & Hospitality agents

The rest of the Travel & Hospitality team.

Booking servicing agent

It looks up, changes and cancels bookings and applies fare and rate rules exactly .

Reservations · GDSView agent →

Refunds & compensation agent

It calculates refunds and passenger-rights compensation (EU261/DOT) to the rule, and pays out .

Reservations · paymentsView agent →

Loyalty & upgrades agent

It handles points, redemptions, upgrades and tier questions, and surfaces relevant offers .

Loyalty · CRMView agent →

Pre-trip concierge & upsell

It reaches out before the trip with helpful, well-timed offers .

CRM · bookingView agent →

Voice reception & booking

A 24/7 phone agent that answers every call in a natural voice, books and reschedules, and captures the lead .

Telephony · reservationsView agent →

See the disruption & irrops rebooking working on your data.

Book a short demo and watch it resolve a real Travel & Hospitality interaction, end to end.

Put this agent to work → See the platform