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Refunds & compensation agent

It calculates refunds and passenger-rights compensation (EU261/DOT) to the rule, and pays out — correctly, every time.

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Refunds & compensation agent

Travel & Hospitality agent
What it doesAnswers, acts & moves money
Works withReservations · payments
ChannelsEmail, app
Grounded bypassenger-rights rules
Action levelFinancial
In practice

A resolution, start to finish.

No forms, no queue, no hold music — the agent understands, checks your data, and completes the task in the same conversation.

U
“My flight was delayed 4 hours — am I owed compensation?”
W
On it — let me check that now.
◎ Look up the disruption⚙ Calculate refund/compensation✓ Resolved
W
All done — you’re sorted. Anything else I can help with?
How it works

From first message to resolved.

The agent runs the full loop — understand, ground in your data, decide, act with the right approvals, then record and learn.

The agent Grounded retrieval Safety & approvals
1 · Trigger
The customer reaches out“My flight was delayed 4 hours — am I owed compensation?”
▼
2 · Understand
Read intent & detailswhat’s being asked, and the specifics
▼
3 · Gather · in parallel
Look up the disruptioncause, delay, distance
Apply the rulesEU261/DOT eligibility
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4 · Decide
Apply your rulesIs compensation owed, and how much, under the applicable rules?
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5 · Safety check
Guardrails & approvalsensitive actions pause for a person; PII protected
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6 · Act
Calculate refund/compensationto the rule
Pay outto the original method
Reply to the customerclear, grounded, resolved
▼
7 · Record & learn
Log & improvefull audit trail; better next time
Who does what

Automatic when it’s safe. A person when it matters.

The agent handles auto

  • Clear-cut eligibility
  • Standard refunds
  • Rule-based compensation

Routed to a person human

  • Ambiguous eligibility
  • Amounts above your limit
  • Disputed claims
Data & actions

What it reads, and what it does.

Reads

data

Disruption details, fare and payment records, and the rules.

Does

action

Records the determination and updates the case.

Moves money

payment

Pays refunds and compensation to the original method.

Built-in guardrails

Safe by design.

🛡️

Rules applied deterministically

🔒

High-value payouts approved

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Full audit trail

More Travel & Hospitality agents

The rest of the Travel & Hospitality team.

See the refunds & compensation agent working on your data.

Book a short demo and watch it resolve a real Travel & Hospitality interaction, end to end.